Please read these conditions carefully before purchasing a product from us. By placing an order or using the Economic & Financial Publishing Bookstore, you signify your agreement to be bound by these conditions.

Credit Card
By credit card (American Express, MasterCard or Visa) quoting the name on the card, card number and expiry date.

Debit Card
By Debit Card (Maestro or Electron) quoting the name on the card, card number, expiry date and the start date or issue number.

Cheque
Sterling cheques should be drawn on a UK bank account; US dollar checks on a USA bank account; Canadian Dollars (where applicable) on a Canadian Bank Account.

Bank Transfer
Please advise our Customer Services department by e-mail, fax or post of the value and details of your transferred payment. Order ID(s) should be included with your payment slip plus any remittance advice.

Fax: +44(0)1491 418600
Email: orders@economicandfinancialpublishing.com
Post: Economic & Financial Publishing Ltd, Farm Road, Henley-on-Thames, Oxfordshire, RG9 1EJ, United Kingdom

VAT & Other Taxes
Customers in the EU must provide a VAT registration number or evidence of entitlement to exemption from Value Added Tax or any other applicable taxes.

Invoices
All invoices are to be paid within 30 days from invoice date, unless otherwise advised. The Company reserves the right to suspend delivery of further orders if payment terms are not strictly adhered to.

Delivery
Goods delivered within UK weighing less than 5 kg are sent by Royal Mail and delivery takes 3-5 working days. Delivery outside the UK takes approximately 7-14 working days. All deliveries are subject to availability.

Claims for goods not received by the Customer but in stock at the time of placing your order should be made within 28 days of receipt of order

Returns Policy
The Company operates a ‘no questions asked’ returns policy. You may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you received your order. If you have received your goods you will need to return them to the address below.

Returns will only be accepted if received in re-saleable condition and received within 28 days of receipt in the UK, 48 days of receipt in Europe and 3 months of receipt for any country outside of the UK and Europe. Returns must be accompanied by a copy of the invoice or delivery note.

For electronically delivered products please be advised that refunds will not be made unless a genuine error has been made when ordering and you notify us in writing (by letter, fax or email) within 36 hours of the order being placed.

Further information regarding refunds and returns can be obtained by calling + 44 (0) 1491 411000

Ownership of Goods
Goods supplied by the Company shall remain the property of the Company until the Company has received in cleared funds payment in full of all amounts owing by the Customer to the Company in respect of any goods or services supplied under any contract. Risk in relation to any goods shall pass to the Customer upon delivery of the goods to the Customer.

SUBSCRIPTION ORDERS

ENQUIRIES